Refund policy

Treasure of Elegance – Returns & Refund Policy

Last updated: January 1, 2026

Thank you for shopping with Treasure of Elegance. Please review our Returns & Refund Policy before making a purchase.

Returns

We accept returns on non-custom items within [insert number, e.g., 7 or 14] days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required

Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

Custom & Personalized Orders

All custom or personalized items are final sale and are not eligible for return or refund unless the item arrives damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• A clear photo of the issue

We will review the issue and offer a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, you will be notified of approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Refundable Items

The following items are non-refundable:

• Custom or personalized products
• Gift cards
• Sale or clearance items

Shipping Costs

Shipping fees are non-refundable unless the return is due to our error.

Contact Us

If you have questions about returns or refunds, please contact Treasure of Elegance before returning any item.